If you need help determining if you are eligible for a free update or need to purchase an upgrade license, please see the Update Policy page. However, if your organization has deployed a VanDyke Software product using a customized installation, you will need to seek assistance from your organization's deployment team in determining the expected behavior of an upgrade installation. Once you buy a license and enter valid license information, you can continue to use the software with your previously saved sessions, global settings, and preferences. You do not need to download and reinstall the software after you get your license. The same is true if you are using an evaluation copy of the software. You do not need to re-enter your license informaton. If you are updating to the latest version during your maintenance period (one year or three years, depending on the license you purchased), it is as simple as downloading the new version. (There may be exceptions when upgrading from very old versions.) You do not need to uninstall an older version prior to installing the newer one since in most cases the new version will automatically uninstall the old version for you. To upgrade, you only need to download the installer, and then run it. All VanDyke Software installers are full installs and are designed to be installed directly in place of prior versions. If you have questions or feedback, please contact our Technical Support Team for assistance. Should this become necessary, VanDyke Software technical support staff will provide you with specific instructions. In such cases, your download account can be authorized for the purpose of uploading files. On rare occasions, VanDyke Software support staff may request one or more files that are either too large to be attached via email, or need to be transferred in a way that is more secure/reliable than an email attachment. Is there anything else that my download account could be used for, or is it only useful for downloading installers from your website? You can update your email subscriptions on our Subscriptions page. Your opt-in email subscriptions to new release announcements are managed separately from your Download Account and license registration. To change your license registration information, please contact our Orders Department. Note that changing your download account information will not change your license registration. If you modify your email address, a notification message will be sent to both the new email address and the prior email address associated with your download account. If you have forgotten your password, or would like to change it, you may request an email password reset. You can change your download account information by visiting the secure Download Account page.
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